Privacy Policy

1. Who we are

Carriers First ("we," "us," or "our") is a truck dispatch and back-office services company based in San Fernando, California. You can reach us at (747) 888-0118 or carriersfirstinc@gmail.com.

2. Information we collect

We collect information that helps us provide dispatch services to you and respond to inquiries. That includes contact information such as name, phone number, email, and company; operational information such as number of trucks, equipment type, MC and DOT numbers, lanes, and rates; communications including notes from calls, emails, and messages; documents such as rate confirmations, bills of lading, proofs of delivery, settlement statements, and factoring paperwork; and basic website usage data such as browser type and pages visited.

3. How we use information

We use the information you share with us to source loads, negotiate rates, and book freight on your behalf; submit invoices, coordinate factoring, and track settlements; communicate with brokers and shippers on your active loads; respond to inquiries and provide customer support; and improve our services and internal operations.

4. Who we share information with

We share information only when necessary to deliver our services. That includes brokers and shippers (to book and dispatch your loads), factoring companies (to coordinate invoicing and payment), service providers such as software vendors and secure document storage, and authorities when required by law (subpoenas, court orders, or regulatory requests). We do not sell your information.

5. Data retention

We keep your information as long as you are an active client and for a reasonable period afterward to meet legal, accounting, and tax requirements. You can request deletion of information we are not legally required to retain.

6. Security

We use commercially reasonable measures to protect your information, including access controls, secure transmission, and limited internal access on a need-to-know basis. No system is perfectly secure; if we become aware of a breach affecting your data, we will notify you promptly.

7. Your rights

You can request a copy of the information we hold about you, ask us to correct inaccurate information, request deletion of information we are not legally required to keep, and opt out of non-essential communications at any time. To make a request, email carriersfirstinc@gmail.com or call (747) 888-0118.

8. Cookies

Our website uses minimal cookies for basic functionality. We do not use third-party advertising or tracking cookies on this site.

9. Children's privacy

Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

10. Updates to this policy

We may update this policy from time to time. The date at the top reflects the most recent revision. Continued use of our services after a change indicates acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy, contact us by phone at (747) 888-0118, by email at carriersfirstinc@gmail.com, or by mail at 255 Parkside Dr., San Fernando, CA 91340.